KOGI STORE REFUND POLICY
Effective March 1, 2021
KOGI offers a three-day (72 hour), satisfaction guaranteed on all initial purchases paid to the Kingdom of God International. *All subsequent fees are nonrefundable.
Items shipped from kogishop.net, including our office, can be returned within 3 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Please note that the majority of products on our site are offered by vendor affiliates and not our organization.
It can take up to 25 days for an item to reach us once you return it. Once the item is received at our office, it takes 2 business days for the refund to be processed approximately 3-5 business days for the refund amount to show up in your account.
*Your return label will require you to return the item at your own expense.
Ensure you enclose the correct and complete item when making a return. We need the correct item returned in order to grant a refund.
To protect our associates and customers, KOGI disposes of incorrect/mistaken returns. If you sent an incorrect item to KOGI, contact Customer Service at (800) 714-6056, as soon as possible. We cannot guarantee your item will be found and returned, and we don’t provide compensation for any incorrect/mistaken return disposed of.
Address to Send Only Our Product Returns
P.O. Box 6249
Altadena, California 91001
Seller Return Policy
When you order from a seller that fulfills and ships its own inventory (also called a third-party seller), your return is sent back to the seller instead of kogishop.net. While most sellers offer a returns policy equivalent to kogishop.net, returns policies may vary.
You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller’s profile page. To view the seller's return policy, once you've ordered, you can select your order in the Returns Center.
Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file an A-to-Z Guarantee claim to seek help with your return.
If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature required shipping service.
Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest the USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-Z Guarantee.
*Due to the high rate of fraud and restrictions by our merchant processors, KOGI is unable to provide refunds to customers located in 3rd world countries or internationally.